How do I manage Unknown and Unallocated vehicles?
Managing unknown and unallocated vehicles
Now in FleetCheck you might see that sometimes your vehicle might come up as Unknown - this simply relates to the fact that the system is unable to determine the vehicle Make and Model, it might be worth checking the registration is correct in the system, as for some reason we are unable to pull the information from the DVLA

If your vehicle is Unallocated, that means that the vehicle does not have a driver associated with it, so the vehicle is determined as Unallocated to a driver.